top of page

Refund Policy

MCPA Services
📧 Email: info@mcpaservices.com.au
🌐 Website: www.mcpaservices.com.au

At MCPA Services, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help. Please read our refund policy carefully to understand your rights and obligations.

Eligibility for Refunds

To be eligible for a refund:

  • Your item must be unused, in its original packaging, and in the same condition that you received it.

  • The refund request must be made within 14 days of receiving your order.

  • Proof of purchase (order number or receipt) is required.

  • Certain items (such as digital downloads or custom-made products) may not be eligible for refunds unless faulty or damaged.

Refund Process

  1. Contact Us
    Email us at info@mcpaservices.com.au with your order number, reason for the return, and any relevant photos (if applicable).

  2. Return Instructions
    Once your request is approved, we will provide return instructions, including a return address.

  3. Shipping Your Return

    • You are responsible for return shipping costs unless the item is faulty or incorrect.

    • We recommend using a trackable shipping method to ensure your item is safely returned.

  4. Refund Approval
    Once we receive and inspect your returned item, we will notify you of the status of your refund.

  5. Refund Timeframe
    Approved refunds will be processed to your original method of payment within 5–10 business days.

Damaged or Faulty Items

If your order arrives damaged or defective:

  • Please contact us within 48 hours of delivery with photos and a description of the issue.

  • We will offer a replacement, repair, or full refund, depending on the situation.

Non-Refundable Items

The following items are not eligible for a refund:

  • Items marked as final sale

  • Gift cards

  • Digital products or downloads

  • Customised or personalised items (unless damaged or faulty)

Exchanges

We do not offer direct exchanges. If you need a different item, please request a refund for the original item and place a new order.

Questions?

If you have any questions regarding our refund policy, feel free to reach out:
📧 info@mcpaservices.com.au

bottom of page