Macrame Wall Hanging Large Boho Natural Cotton Rope Hand-Woven Tapestry

Refund Policy

MCPA Services
📧 Email: info@mcpaservices.com.au
🌐 Website: www.mcpaservices.com.au

At MCPA Services, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help. Please read our refund policy carefully to understand your rights and obligations.

Eligibility for Refunds

To be eligible for a refund:

• Your item must be unused, in its original packaging, and in the same condition that you received it.

• The refund request must be made within 14 days of receiving your order.

• Proof of purchase (order number or receipt) is required.

• Certain items (such as digital downloads or custom-made products) may not be eligible for refunds unless faulty or damaged.

Refund Process

• Contact Us
  Email us at info@mcpaservices.com.au with your order number, reason for the return, and any relevant photos (if applicable).

• Return Instructions
  Once your request is approved, we will provide return instructions, including a return address.

• Shipping Your Return

  • You are responsible for return shipping costs unless the item is faulty or incorrect.

  • We recommend using a trackable shipping method to ensure your item is safely returned.

• Refund Approval
  Once we receive and inspect your returned item, we will notify you of the status of your refund.

• Refund Timeframe
  Approved refunds will be processed to your original method of payment within 5–10 business days.

Damaged or Faulty Items

If your order arrives damaged or defective:

• Please contact us within 48 hours of delivery with photos and a description of the issue.

• We will offer a replacement, repair, or full refund, depending on the situation.

Non-Refundable Items

The following items are not eligible for a refund:

• Items marked as final sale

• Gift cards

• Digital products or downloads

• Customised or personalised items (unless damaged or faulty)

Exchanges

We do not offer direct exchanges. If you need a different item, please request a refund for the original item and place a new order.

Questions?

If you have any questions regarding our refund policy, feel free to reach out:
📧 info@mcpaservices.com.au

Shipping Policy

MCPA Services
📧 Email: info@mcpaservices.com.au
🌐 Website: www.mcpaservices.com.au

Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and public holidays). Orders placed after 2:00 PM AEST may be processed the next business day. You will receive an order confirmation email followed by a shipping confirmation email with tracking details once your order has been dispatched.

Shipping Options & Delivery Times (Australia Only)

We currently ship Australia-wide, with the following options:

• Standard Shipping: 3–7 business days

• Express Shipping: 1–3 business days

Shipping fees are calculated at checkout based on order weight, dimensions, and destination.

Delivery Delays

Delivery estimates are provided by our carriers and may be subject to unexpected delays caused by:

• High order volumes during holidays or sales

• Adverse weather conditions

• Local disruptions or road closures

• Delays in accessing secure buildings or apartment complexes

While we work closely with our delivery partners to minimize delays, please note that once an order leaves our facility, we cannot control the delivery timeline. If your order is delayed beyond the expected timeframe, feel free to contact us at info@mcpaservices.com.au and we’ll assist in tracking or resolving the issue.

Delivery to Buildings, Houses & Apartments

Please ensure your shipping address includes complete and accurate information, especially for:

• Apartment/Unit numbers

• Access codes or buzzer details (if required)

• Building names or company names (for commercial addresses)

Missed deliveries due to incorrect or incomplete address details may result in your order being returned to us, or delayed until redelivery is arranged.

For customers in city areas, deliveries may be left at the building’s front desk, concierge, mailroom, or secure parcel locker if accessible. Please check your tracking details for drop-off information.

Failed Deliveries & Re-delivery

If a delivery attempt fails due to:

• No one being available to receive the parcel

• Inaccessible building or apartment

• Incorrect shipping information

The carrier may leave a card with instructions to arrange re-delivery or collect from a nearby depot/post office. Additional delivery fees may apply if the order is returned to us and requires re-shipping.

Lost or Stolen Packages

MCPA Services is not responsible for lost or stolen packages marked as "delivered" by the carrier. If you believe your package is missing, please contact the shipping provider directly with your tracking number or reach out to us and we will assist where possible.

Questions?

If you have any questions regarding shipping, deliveries, or need help with a current order, contact us at:
📧 info@mcpaservices.com.au